FREQUENTLY ASKED QUESTIONS

An estimate is an attempt to accurately asses the damage of your vehicle based on visible damage and the current cost of the parts and labor to repair those damages. It can be difficult to judge hidden damages accurately, which is why we employ diagnostic tools to better estimate costs. Fluctuations of the cost of parts can also affect the original estimate. We keep you informed of any adjustments of course all estimates are free of charge.

The estimate provided by your insurance company insures us that they have included all necessary repairs to your vehicle. In the events that we find hidden damage, we will contact your agent immediately so that your settlement will reflect any additional repair.

L.K.Q means Like, Kind, and Quality. These parts are alternative aftermarket, recycled, salvage, or specialty automotive parts that still meet the same quality and specifications of the original part. L.K.Q. parts are typically cheaper and more available, which may speed up the repair process.

While repairing your vehicle, we may discover additional damage not included in the original estimate. It is also possible that we will not need to perform all the work originally estimated. When this occurs, a supplemental appraisal is required to adjust the original estimate. If the repair is going through your insurance company, it is their responsibility to send out an adjuster promptly to approve these supplemental repairs and determine if they will be recovered by your policy.